Help from people who know the counter.
Documentation for the things you look up once, and a real person for the things you cannot.
Documentation
Setup, day-to-day tasks and back-office procedures, written for shop staff rather than administrators.
Browse the docsEmail support
Included on every plan. Priority routing on Professional, and a named contact on Enterprise.
Contact supportTalk it through
For setup, migration or a problem that is quicker to show than to describe, book a call.
Book a callOrganised by what you are doing, not by menu name.
Article list is illustrative — content not yet writtenGetting started
Inventory
At the counter
Service counter
Asked often enough to put here.
Product questions are answered on the product page; billing on pricing.
How quickly do support requests get answered?
Target response times per plan are being finalised ahead of launch. Rather than publish a number we might not hold to, ask us and you will get the current commitment in writing.
Can you help move our data across?
Yes — migration is part of onboarding and is quoted per store, because the effort depends entirely on the condition of the data you are leaving behind.
What happens if the internet goes down mid-sale?
On cloud, the counter continues against a local cache and syncs when the connection returns. On-premise is unaffected, since it is already running locally.
Do you train our staff?
Staff training is included in implementation on Enterprise and quoted separately otherwise. Most counter tasks are designed to need no training at all.
Cannot find it? Ask a person.
Support is answered by people who know what a memo is and why a resize is not a sale.